Smart Toilet Australia Reviews
Our Smart Toilet Customer Reviews enables 'future' customers to review and appreciate what OUR CUSTOMERS have experienced.
I purchased the STA 762 approx 2 Months ago to replace a Bidet that i had purchased from China on line during COVID The Bidet had an electrical fault that could not be rectified No support from the company in China (surprise) After speaking to Greg from Smart Toilet i did Not proceed to look for another option regarding pricing. Very Professional & believe Genuine
On a personal level i am 59 years old & have never written a review I’m too busy & don’t really care But this i had to do
Thankyou very much to Smart Toilet for advise great conversations each phone call Take care Andrew Smith NSW Wollongong
The toilet itself is great, easy to use and good quality. The service from STA is stellar. Gary goes above and beyond.
Bought a STA768, best toilet in the house and absolutely loved using it. Plumber had installed it incorrectly but Gary helped resolve the issue. The after sales is impeccable and one of the best I have experienced. I would highly recommend STA and Gary.
Came across Smart Toilet Australia at Melbourne Home Show a couple years ago when we were looking for ideas for our knock down and rebuild home. Instead of getting the full deluxe suite, we decided on the bidet option as it allows us to replace with different bidet just in case. We had then added power point next to each toilet in the new house plan.
When we tried to place a bidet order at the stand at Aug 2024 Melbourne Home Show, the lady insisted that we must use the seat template which she would mail to us to check the correct size. After confirming the size, we placed an order for STA172 with Violetta. The unit arrived a few days later with Australia Post tracking parcel.
After reading through the instruction manual several times, and finding all accessories, including a screwdriver, in the box, I am confident it is a DIY plumbing job with a spanner. After installing the STA172 in the master ensuite, we found the remote is very easy to use and very happy with the product.
Cleaning the backside with warm water and warm air blow dry is very thorough and effective. It does not only save toilet paper and flushable swipe, it also saves water because we only need to flush the toilet only once instead of a couple times before due to amount of toilet paper used. Using ozone to deodourise is also very effective – save to use air freshener afterwards.
After 2 days of use, we decided to order another STA172 for the powder room. The second unit was delivered by Gary himself. He checked out the first unit installation and suggested a few improvements. He is very knowledgeable and very keen to help. Gary comes across very genuine and really wants us to be able to maximise the benefits of STA172. While he was teaching us how to use the bidet, Nelson (his Scottish Terrier) was waiting patiently inside his delivery van.
The second STA172 is now set up in the powder room, we look forward to hearing the surprises and feedback from our visitors.
Overall STA172 has many good features and is very easy to use. It represents good value for money. Communication with the company is very smooth. Hopefully with good maintenance and proper use, these 2 STA172 will give us many years of good service. 
Ordered a couple of units from Gary 3 years ago for our new home build, and they ran without issue until a couple of months ago when they started to leak clean water slowly out the back. I called Gary up and we tried to sort the issue out over the phone, however this didn’t work out. In the end though, he came up to our home in Brisbane and sorted the issue out for us free of charge, so am extremely happy with the service provided. The units themselves are also fantastic and we are very happy with them!
Bought the 766, excellent product and Gary has been extremely helpful, always responsive and goes out of his way to assist with any issues or queries from installation to after sales assistance.
We met Gary and his Team at the Melbourne Home Show. The time, effort and passion that they had for the Smart Toilets was so impressive, we bought 2 of them with the extra height. We have been very happy with both the products as well as the exemplary service from Gary and STA. Gary has fielded a number of questions from us as we adapted to the new technology and is always a pleasure to speak with. We highly recommend not just the product, but the Company as well.
I purchased my Smart Toilet 3 years ago, I love it and it’s a great talking point.
The services from Gary has been fantastic and whenever there has been an issue, rare, he has been
able to fix it straight away.
Thanks
Max
We are extremely pleased with our purchase from Gary at Smart Toilet Australia…
Gary and his partner have provided us with continuous and exemplary levels of after-sales client care, and service…
A brilliant example of what all Australian innovative businesses should aspire towards…
Our Smart Toilet has so much forethought and innovation in its design and practical every day use; that it is a unique experience to use and enjoy!…
(Elevating the appliance way beyond its utilitarian function)… it fits perfectly within the day spa-like oasis that we have created in our home… A very worthwhile investment…
We unreservedly recommend this company to all…
Fantastic customer service! Was very helpful and went out of his way to help us. We enjoyed the opportunity to work with a friendly family business.
Great after sales service on a great toilet. Really hate going to the loo anywhere else but at home.

One of the best purchases we made for our renovation. Well worth investing in and, having met the owner of Smart Toilet Australia at the Home Show, was impressed with the quality and all the features of their product. They have thought of everything. Highly recommend.
We purchased the Bidet Seat model STA 172. The installation instructions were easy to follow, and took only 1 hour to connect. The unit works perfectly for both of us, also the quality of materials used enhances the good looks and style – ‘ ‘
We also relinquished the use of toilet paper and the cost factor saving money and paper wastage. We are now ordering for our other 2 toilets.
“A truly amazing product. I did comprehensive research and ended up finding the best product on the market for me – the STA763. Gary and his team could not have been more helpful.
Their product knowledge, commitment and passion for excellence in all that they do was outstanding. A superb company to deal with and they deserve my highest recommendation – 10/10 
Bought the STA 766 a few months ago, and we are loving it! The self clean, the seat warmer and the night light. A great little Aussie company to deal with.
Saved a bundle vs the price I was being quoted for a TOTO.